EMC Extends Storage Networking Services Delivery Through Partners
Unveils EMC Authorized Services Network
HOPKINTON, Mass.--(BUSINESS WIRE)--March 11, 2002--EMC today announced the EMC Authorized Services Network, delivering customers a unified network of the deepest technical service talent. The new program builds on EMC's Global Services offerings and represents a community of partners that EMC has trained and determined capable of delivering customers the highest levels of service. The EMC Authorized Services Network establishes a seamless and indistinguishable extension of EMC's service delivery infrastructure.
As the world continues to deploy more and more networked storage solutions, the EMC Authorized Services Network will help meet the growing customer demand for storage networking implementation services and expertise.
EMC's Senior Vice President of Global Services, Joseph Walton, stated, ``The storage networking market will more than double by 2005, according to IDC. Such growth indicates the extremely high customer demand for networked storage solutions. With the EMC Authorized Services Network, EMC has created a program focused on scaling storage networking services to meet these increasing levels of demand.''
The charter members of the EMC Authorized Service Network have undergone extensive training, and have entered into an EMC technical mentoring program. The members are also subject to ongoing customer satisfaction and performance monitoring by EMC. In turn, members are able to expand and strengthen their marketable service offerings, while customers enjoy enhanced storage networking service levels.
Christine Adams, Chief Partnering Analyst at Gartner, Inc., stated, ``Execution - focus, planning and process - is the top driver of successful partnerships. EMC's program is characterized by a deep understanding of the necessary elements to deliver a comprehensive, sustainable services partner program.''
Each partner in the services network is assigned a dedicated relationship manager from EMC. The relationship manager ensures that EMC Authorized Services Network members receive the resources, training, and tools necessary to meet customers' diverse storage networking service requirements. Relationship managers serve as the partners' conduit into EMC to develop, integrate, and manage the partnership for mutual success.
``EMC has invested significant time and resources into building robust processes for execution before announcement,'' added Laura McLellan, Chief Marketing Analyst at Gartner. ``This attention to implementation detail should result in a natural extension of services business without the birthing pains so often encountered elsewhere.''
EMC Global Services
EMC Global Services includes more than 6,000 professionals entirely focused on helping businesses manage their ever-growing information storage requirements. EMC Global Services is comprised of three distinct segments: Professional Services, Customer Service, and Global Technical Training. EMC Professional Services consultants help businesses design, build, and manage their information infrastructures. EMC Customer Service remains the standard in the IT industry, with a 96.7% satisfaction rate in 2001. Recently, Fast Company named EMC ``The World's Most Customer-Centric Company.'' EMC's ``guilty until proven innocent'' approach to customer service, along with its information storage systems' 24-hour ``phone-home'' capabilities, enable EMC service experts to diagnose and resolve most issues before they ever impact a customer's business. EMC's Global Technical Training program provides comprehensive training and certification programs for IT professionals to learn the latest best practices in deploying and managing their information storage environments.
About EMC
EMC Corporation is the world leader in information storage systems, software, networks and services, providing the information infrastructure for a connected world. More information on today's announcement is available on www.EMC.com. |
