New Business Critical Services From Compaq Global Services Help Keep The World's Businesses Running
Web-Based Monitoring Strengthens Compaq's Business Critical Services Portfolio, Decreasing Downtime and Speeding Issue Resolution
HOUSTON, Mar 12, 2002 /PRNewswire-FirstCall via COMTEX/ -- Compaq Global Services, the $7.8 billion services arm of Compaq Computer Corporation (CPQ) , today announced new business critical services that enable businesses to monitor availability and performance metrics for their IT infrastructure -- automatically warning of potential issues.
The new proactive Web-based Remote Monitoring and Performance Reporting (RMPR) services decrease down time, quickly resolve issues and relieve IT staff from many routine duties. Compaq is working with InteQ, a management service provider, to integrate their shared remote monitoring platform within Compaq's service delivery infrastructure.
"Today's businesses can't afford down time," said Jerry Coffey, director, business critical services, Compaq Global Services. "Our customers can now benefit from advanced tools to proactively predict and avoid serious problems with mission-critical applications -- such as ERP, CRM, messaging, and supply chain management."
The RMPR services build real-time performance trend reports on a secure Web portal that serves as a single source for IT availability and performance data, configuration information, event logs and trouble-ticket information. Compaq and its customers can use the data to analyze systems, correlate performance issues, identify trends and plan expansion capacity through a simple point and click interface -- preventing availability issues before problems arise.
Compaq RMPR services leverage InteQ's monitoring platform for multi-vendor server and networking infrastructure, which includes support for Compaq ProLiant servers using Compaq Insight Management technology. Customers using both Compaq ProLiant and RMPR services achieve intelligent fault resilience -- an important element of Compaq's Adaptive Infrastructure strategy that reduces exposure to costly unplanned events.
"By leveraging InteQ's scalable, highly-automated global service delivery platform, global visibility center, proprietary fusion layer technology and rich reporting, Compaq can provide its customers with the highest level of application monitoring available," said Maureen Ellenberger, CEO of InteQ. "This agreement provides InteQ with an opportunity to dramatically broaden our reach."
Business Critical Services -- Over Two Decades of Expertise
The new RMPR services are the latest addition to Compaq's business critical services portfolio. For more than 20 years, customers across the globe such as Wells Fargo, Intellinet ASA and Factiva, a Dow Jones and Reuters Company, have relied on Compaq to ensure the highest levels of availability and performance levels for their mission-critical hardware and software -- leveraging a holistic portfolio focused on high availability, performance and security from planning and design to implementation, management, and support.
Compaq offers customers a complete range of options for remote monitoring -- from Compaq Proactive Remote Service (CPRS), the 'free' phone-home support for Compaq servers and storage, to higher-value enterprise performance monitoring services such as RMPR, as well as complete outsourcing.
Compaq Global Services continued its performance last quarter, with revenue of approximately $2 billion and now comprising 24 percent of Compaq's total revenue. Compaq's business critical services achieved 10 percent year- over-year growth in 2001. |
