Follow the link at the end for a link to the actual survey results which are very educational:
Deloitte Consulting Survey Shows Strong Customer Support For HP-Compaq Merger
NEW YORK, Mar 14, 2002 (BUSINESS WIRE) -- Deloitte Consulting today announced the results of a comprehensive, independent survey of 2,354 Information Technology ("IT") (a)decision-makers on the proposed merger of Hewlett-Packard Company (HWP) ("Hewlett-Packard") and Compaq Computer Corporation (CPQ) ("Compaq").
A strong majority of survey respondents--all of whom are Hewlett-Packard and Compaq customers--view the merger of Hewlett-Packard and Compaq as having a positive impact on their business. Responding customers believe the merger will provide benefits in two critical areas:
-- Capability to fulfill end-to-end customer needs and provide a full range of products and services, where customers overwhelmingly believed the merger would be positive for them. Fifty-seven percent (57%) of customers had a positive view of this, compared to only a 13% negative view (27% of customers indicated no expected impact from the merger).
-- Ability to lower overall technology costs, where customers by a nearly two-to-one margin believed the merger would lower their overall costs of technology ownership (38% positive impact vs. 20% negative impact. 42% saw no impact on costs from the merger).
In a third major area, ability to improve customer service, a slight majority of customers believed the merger would yield a positive outcome for them. Twenty-eight percent (28%) believed the merger would have a positive impact on service levels versus 24% who believed a negative impact would result. Forty-five percent (45%) saw the merger as having no impact on customer service levels.
"Despite the rhetoric, the success of this merger fundamentally hinges on the new company's ability to deliver value to customers," said Brian Fugere, principal at Deloitte Consulting. "Our survey shows a strong endorsement from both Hewlett-Packard and Compaq customers. Notably, in 24 out of 26 areas surveyed, customers believe the merger will have a positive or strongly positive impact on them."
Fugere also noted that "in comparison to other published surveys on this topic, our survey featured a much larger and broader pool of respondents."
The comprehensive survey was conducted via a blind Internet poll of a cross-section of 2,354 Hewlett-Packard and Compaq customers. The survey respondents were from companies of varying sizes and industries throughout North America. The data for the survey were collected by Harris Interactive, a worldwide market research and consulting firm, best known for The Harris Poll(R) and its pioneering use of the Internet to conduct scientifically accurate market research. The survey was designed and developed by Deloitte Consulting and commissioned by Hewlett-Packard.
For a more complete analysis of the survey results visit: dc.com. |
