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Politics : Formerly About Applied Materials

AMAT 327.03

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Jan 16 3:59 PM EST

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To: Sam Citron who wrote (62816)	4/10/2002 11:01:30 AM
From: Kirk ©	Read Replies (2) of 70976

OT Telecom The problem with DSL to me seems that they rely on customers being engineers to figure out how to make it work at home even with hours on the phone when there are problems. A friend got SBC DSL and some spyware free firewall software we removed took out here system and the SBC people have yet to figure out how to make the PCs work once you remove that free firewall program other than reformat the Hard Drive and start from scratch! Rather than risk losing data, even with a CDR backup, she bought a new laptop PC and we connected that! Now if they had sent out a tech rather than making you talk to phone flunkies for hours.... perhaps more would be willing to get DSL? Another friend tried to get Earthlink DSL for her daughters in high school. After 4 months, they still don't have DSL. I went to help. The phone idiot made me go outside and plug in the modem into their line to prove it wasn't the house wiring (even though phone idiots 3 months earlier told us SBC had yet to wire their home!) Now they once again say someone will come out to the house to get DSL connected but I bet they won't come inside and get it working on their PC. When I got my DSL connection several years ago (Mindspring/Earthlink/Covad) they sent out two Covad Technicians to put in the dedicated wire AND to get it up and running. Took them about 2 hrs but then they knew my home was wired properly. The business model now seems to be to piss off the customers by making them do the engineering. I could tell you about how my modem slowly went bad and the phone idiots, even at level two, didn't think to check the instructions for my modem to ask if the test light was yellow meaning it was failing something in the self test and slowly going bad. They preferred to make me spend two days on the phone talking to all sorts of technical people giving conflicting advice: "stay with your dedicated line as it is far better than the current shared lines which don't work as well" - to - "you have to cancel your service and get in line to get the new, shared service as we don't support dedicated lines any more". I ended up getting a new modem on eBay, plugged it in and it worked... once I found my instructions for the modem in a closet and I figured it was failing the self test and so I decided to trust the tech that suggested a new modem. Anyway, people don't need this crap to hook their PCs up. DSL needs to be like the telephone or people won't buy it. Can you imagine having to debug your telephone and go outside and plug in a modem to the telephone wire to verify your phone line? Same for your cable TV! Can you imagine taking your TV outside to plug it in to the cable to prove to the cable people that they have yet to hook up your home to cable?

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