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Strategies & Market Trends : Gorilla and King Portfolio Candidates

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To: tekboy who wrote (51085)4/24/2002 1:57:07 PM
From: Jurgis Bekepuris  Read Replies (1) of 54805
 
<Way OT>

>>It's a sign of an organization that isn't working well

I have yet to encounter a service organization that
IS working well. :-((( Service jobs are unglamorous,
underpaid and understaffed to boot. There are good and
great service PEOPLE out there, but the emphasis is on
"PEOPLE". It really matters who you get on the phone line
or at service counter at any particular point in time.
Organizations overall never get past B or B-.

Jurgis - who wants to be served in 30 seconds with courtesy, anticipation of his needs, and appreciation of his business...
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