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Technology Stocks : Hewlett-Packard (HPQ)

HPQ 23.26

-0.8%

Dec 19 9:30 AM EST

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To: BelowTheCrowd who wrote (238)	5/9/2002 9:07:33 AM
From: Lynn	Read Replies (1) of 4345

Dear Michael: At the CompUSA I go to the most, they are going to have to get their act together in the service department first: "CompUSA's... definitely have the ability to effectively create a brand from nowhere and push it hard. The (typically unsophisticated) buyer in that environment would probably be at least somewhat responsive." One has to walk past the service department (SD) upon entering the store closest to me. I can't remember the last time I went to CompUSA when people were not waiting at the SD window. It is quite common to hear customers complaining about either the time it took to repair the problem or that this is not the first time they have brought something in for the identical problem. The message one gets when entering this particular CompUSA is that CompUSA's SD stinks. In a situation such as this, a sales person would have to be on the level of someone who could sell a freezer to an Eskimo or a space heater to a Sahara Desert nomad to sell a CompUSA brand computer. Regards, Lynn

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