Everyone:
Please be aware that TradeStation is not an honest broker. TS sneakly deducted $100 of data fees from my account even though I was on an old commission plan that has no data fee. Although they admitted it was their mistake, they would not credit me for the fees even after four weeks of constant calling.
I finally gave TS a bad rating on EliteTrader, and immediately TS had one of their rep email me. Here's my response to the TS rep:
Subject: Re: TradeStation Securities
To: "Michael DeCarvalho" <MDeCarvalho@TradeStation.com>
Mr. DeCarvalho:
I have already spoken to many people in your company
from customer service rep Carlos Alvarez to managers
Amy Stone and Katie Faber. Everyone was telling me
that I would see the credit next day, then next week,
then next month, after one more person approves it.
As of today, I still do not see the credit that was
due to me.
I want to add that your customer service manager Amy
Stone promised to call me after my account has been
properly credited. I called her many times to inquire
about the status of my credit. She refused to answer
my calls, even though other reps said she was in her
office. I left many messages in her voicemail asking
about my credit. She has never returned my calls even
once.
I do not find your company to be honest with me. If I
didn't watch my account very closely, I would have
missed your hidden trading commissions and data fees.
And even after I have discovered your mistakes, your
company has been unbelieveably reluctant in crediting
me back the incorrectly charged fees.
I have done online trading for over 8 years with many
different brokerages. I have never seen a company
with as low quality of service and accounting as
yours.
In summary, I will never do business with you guys
again, and I will try to warn others about your highly
questionable business practices |
