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Politics : PRESIDENT GEORGE W. BUSH
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To: MSI who wrote (258781)5/27/2002 12:18:16 PM
From: greenspirit  Read Replies (1) of 769667
 
Actually, I believe Sears responded to the competitor "SnapOntools" who had been doing it for years and gaining quite a reputation with mechanics.

Competition is the primary force which corrects companies who don't meet the needs of the customer. Unfortunately, in the case of cable, the government has limited competition for far too long. Thus, service and response to customer complaints has been poor.
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