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Pastimes : Don't Ask Rambi
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To: Rambi who wrote (62795)5/30/2002 8:04:18 PM
From: Tom C  Read Replies (2) of 71178
 
I saw your link to this post on the SMBR thread. It reminds me of a run in I had with an insurance company a few years back.

I was working at a company for about a year when after a dental appointment I received a notice indicating the dental bill had been paid. It was a typical company dental plan notice showing my dentist had filed a claim and he was paid in full. What was unusual was the plan paying for the services was a company I worked at prior to my then current company.

The company where I was working used the same insurance carrier as the company I left the year before. Looking through my records I discovered this was not the first time my prior employer’s plan had reimbursed my dentist. It was the third time and there was also a doctor visit charged to my old employer.

Some internal fairness meter tilted toward making a call to the plan administrator to ask them to rearrange the charges so they were against the correct company plan.

It was a mistake.

It took several days of calling before I got someone who cared, much less might help me. I remember hearing that the problem was with the computer system. When they entered my plan information for my at that time present company, it was kicked out because I was already in the system. I was told they would take care of it.

One week later my doctor’s office and my dentist’s office left me phone messages demanding I send them checks for the entire amount for each of my visits for the past year.

Tom
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