I didn't flippantly toss it off. I stated the facts. ORCL did the right thing by offering the money back, which is more than other companies do.
What that says to me are 2 things:
1. ORCL, if a customer feels they are being ripped off, will try to fix the situation.
2. The government can't negotiate diddly squat.
If that is "flippant", then you are in a different world of English than I am.
I WAS flippant about the concept of 2 wrongs don't make a right. I don't see how that applies in the world of business. In business, you need to watch out for yourself, or you WILL get screwed, eventually. Typically, the company doing the screwing is rarely hurt by it. I hold MSFT up as a case in point.
I don't see how a customer can look at this particular case and feel it is indicative of anything but government mismanagement. ORCL provided what was requested, it was just much, much more than was needed. Whose job is it to determine what is needed? Everywhere I've worked, it was MY job, not the company I was negotiating with. |
