FSI Receives VLSI Research's 10 BEST Award for Customer Satisfaction for Seventh Time
MINNEAPOLIS--(BUSINESS WIRE)--June 18, 2002--FSI International Inc. (Nasdaq:FSII - News) today announced that it has been named a recipient of VLSI Research Inc's prestigious 10 BEST Award. In seven of the last ten years, FSI has been recognized for superior customer satisfaction in the category of Small Suppliers of Wafer Processing Equipment. The VLSI Research 10 BEST Award is the industry's principal indicator of how well equipment manufacturers perform in meeting their customers' needs.
The 10 BEST Award is presented annually by VLSI Research to companies that have been listed in customer surveys as the 10 BEST in seven categories: Small Suppliers of Wafer Processing Equipment, Large Suppliers of Wafer Processing Equipment, Test and Material Handling Equipment, Process Diagnostics Equipment, Assembly Equipment, Large Suppliers of Chip Making Equipment and Focused Suppliers of Chip Making Equipment.
"FSI is dedicated to developing innovative technologies that deliver the promise of better productivity, flexibility and profitability for our customers. Our customer satisfaction initiatives are a top priority and reflect our desire to help our customers achieve their goals. Being named a top industry supplier of wafer processing equipment again this year is a testament to these efforts," said Don Mitchell, FSI's chairman and chief executive officer.
To determine the 10 BEST recipients, VLSI Research distributed more than 55,000 questionnaires in six languages. Survey respondents from semiconductor companies worldwide were asked to rate suppliers in 13 categories on a 10-point scale. These 13 categories include seven measures of equipment performance and six measures of customer service. Cost of ownership, uptime, software, build quality, usable throughput, quality of results and product performance are the equipment performance measures. Customer service measures include process support, field engineering support, spares support, support-after-sales, technical leadership and the supplier's overall commitment to supporting its customers' needs.
VLSI Research Inc was founded in 1976 and incorporated in California in 1981. The company specializes in market research and economic analysis on the technical, business and economic aspects of the high technology semiconductor manufacturing industry. Its numerous contacts within the semiconductor industry provide sharply focused insight into emerging requirements.
FSI International, Inc., a global supplier of wafer cleaning and resist processing equipment and technology, delivers economic and technical advantages for current and emerging microelectronics manufacturing challenges. Using the company's broad portfolio of products, which include immersion, spray, vapor and CryoKinetic systems for wafer cleaning, and resist processing systems for wafer coating and developing, customers are able to efficiently achieve their goals. FSI's customers include microelectronics manufacturers located throughout North America, Europe, Japan and the Asia-Pacific region.
FSI maintains a Web site at fsi-intl.com.
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Contact:
FSI International Inc., Minneapolis
Trade Media:
Laurie Walker, 952/448-8066
or
Financial Media and Investors:
Benno Sand, 952/448-8936 |
