PC, Notebook users want more cost cuts
FRAMINGHAM, Mass., July 14 (UPI) _ Computerworld newspaper says in a
new survey (Monday) that despite all-time low prices of desktop and
notebook computers, users feel they're paying too much for too little.
The survey of 1,651 senior-level information technology buyers found
that corporate computer buyers are fed up with high prices from leading
hardware vendors such as IBM, Compaq and Digital.
James Connolly, technology evaluations editor for the Computerworld
Buyers Guide, says users are receiving more satisfaction from smaller
direct sale vendors like Dell, Micron and Gateway 2000.
He says that with most PCs and notebooks offering comparable
reliability, the focus has shifted to cost. But, he says, where price
is not an issue, an overwhelming number of respondents still rate IBM
and Compaq as their vendors of choice.
Computerworld asked the respondents to score computer vendors in a
variety of categories relating to equipment quality, vendor image and
cost issues.
For PCs, the survey says, Hewlett-Packard Co., Dell Computer Corp., and
Gateway 2000 scored the highest in overall satisfaction among all
categories. For notebook computer vendors, Hewlett-Packard, Dell and
Micron received the highest overall satisfaction, while AST, NEC and
Compaq users were least satisfied with their notebooks.
Connolly says the survey showed direct-sale vendors such as Dell,
Gateway and Micron also offered good customer support, making them more
popular with users. _-
Copyright 1997 by United Press International.
All rights reserved. _-
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PRICES WILL COME DOWN MORE AND SO WILL MARGINS.......IMHO......;^) |
