Server Overload
I spoke to an e.Schwab Customer Service rep this afternoon, and he said that, yes, the server had been down during the recent heavy trading, but that e.S continued during the break to take trades orally over their 800 line, charging no extra commission, and that "trades were handled promptly." He also said that they were adding server capacity to handle increasing traffic and high-volume days.
Well, while the proof of the pudding is in the eating, I must say that at least my questions were handled quickly and courteously, which alone puts Schwab head and shoulders above E*Trade and Brown & Co., whom I have used in the past.
Cheers. |
