HD just blowing me off I guess.
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Submitted: Fri, Jul 26, 2002 01:43:25 PM
I ordered carpeting through your Boise Idaho
office while preparing my house for sale. I
specifically asked if the carpet I wanted
was in stock since I was short on time to
which the salesman assured me he had a roll
to do my house. I ordered $3200 of carpet
and vinyl and the nightmare began. It
turned out they didnt have enough carpet to
do my house and had to order it from Georgia
so there was a two week wait.
They then installed most of the carpet in my
house before realizing the colors didn't
match and had to stop to re-order it. Then
rather than look at the OBVIOUS color
mismatch and order the carpet, they called
in an independent inspector to verify that
yes, the colors didn't match. This added
another two weeks while waiting for his
report. Now I am sitting here being told my
carpet should arrive next week sometime.
This will be almost 2 months to the day that
I have been waiting to get carpet installed.
In the mean time, I have had my house up for
sale with people just turning around and
leaving when they see the half installed
carpet. I was supposed to leave for my next
job in Mid June but have had to stick around
here waiting for the carpet to be
installed. This is absolutely unacceptable.
I have talked to your national customer
service who kicked Boise into action for a
few days then everything went back to ignore
again. I have talked to the Boise store
multiple times with the assistant manager
assuring me he was now working this
personally and would call me back with some
sort of compensation to try and make this
situation better and expedite my order then
never called back.
I wish I could get a gang short going on your stock and push you under but know it can't be done with your efficient ponzai scheme. I will be shorting your stock though since with service like this, it is just a matter of time until your earnings get hit.
I am totally fed up with your total lack of
service and I can only hope you send a copy
of this to your investor relations and more
importantly to your new CEO!!!!
I have lost out on the sale of my home to at
least 10 potential buyers, have had to delay
my move to California for almost 2 months
and have suffered major heart burn over your
lack of "service". I can't believe a
national chain that attempts to put forward
such a good customer service image has
behaved like this. Is anyone home at Home
Depot?
I would appreciate any kind of contact you
might be able to fit into your convenient
schedule.
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Hello Lee,
Thank you for contacting homedepot.com!
Thank you for taking the time to bring this to our attention. Please be assured that we have filed a formal complaint to the corporate office. These matters will be addressed with the management team at the Boise Idaho store. We apologize for any inconvenience this may have caused you.
Sincerely,
Stephanie
Customer Care
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A mr Johnston called, gave the old tap dance routine that was we care but go screw yourself speech so I moved and tried again.........
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4 October 02
Comments:
I had a major issue on a botched carpet
installation that cost me the sale of my
home in Idaho. I have written you numerous
times and then get referred to the Boise
Idaho store manager that promises to make
amends then never follows through.
I have now moved to California but am still
not a happy customer. The carpet was
replaced 3 months after my initial "Rush"
order but by then there were an additional
300 homes for sale in my area and I was
unable to sell it and am now having to rent
a house with brand new carpet to be
destroyed I am sure.
Mr. Johnston, the manager at the Boise store
has been absolutely no help what so ever and
I am one pissed off customer. Thank
goodness we have a LOWES here in California
so I don't have to do business with the
local Home Depot anymore and have also
profited from shorting your stock which I
hope drops to zero. ( I promised you guys
that I would )
I am making a last ditch effort for you to
make right before I seek legal council. I
was promised a carpet install within two
weeks and instead it took months, it has
cost me the sale of my home, major heartburn
and headaches and now I am a landlord from
over 1000 miles away.
When I posted my dealings with you on my
website, I found there were at least 5 other
people that had the same thing happen to
them. Apparently this is a Home Depot trend
developing and I am sure your new CEO will
appreciate it when I call into the next
shareholder's meeting and I inform him of
some really pissed off investors in front of
all the market analysts.
Are you guys going to fix this problem??????
Lee
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Their canned answer.....
From: homedepot.com
Sent: Friday, October 04, 2002 1:20 AM
(KMM1598494C0KM)
Hello Lee,
Thank you for your feedback- listening to our customers is very important to us. Your information has been forwarded to Home Depot's Customer Care Department. Customer Care will create a record of your feedback and ensure it is given to the appropriate individuals for review. If further action on our part is needed, a Customer Care associate, or member of our Home Depot store's management will be in contact with you. Again, thank you for providing us with your comments.
Sincerely,
Paulette
homedepot.com
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Today's mail from me.......
Considering that I still haven't heard from you, I take it you have decided to blow me off again. I will be going out of my way to ensure as few of my contacts as possible ever do business with you even if I have to pay the difference between a sale at your store and Lowes. Your company has really pissed me off for the last time!
I can't wait for your earnings conference call. I am salivating. I hope you have good call screening as I am looking forward to giving the analysts a lead to follow.
Lee
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I have never been so angry with a company including my dealings with S which is now finally cratering. I hope Lowes eat HD's lunch and they go bankrupt. -NG-
I am going to start digging into HD's filings and if I so much find a decimal point in the wrong place, I will send the SEC e-mail every hour until they do something. This is now War and I plan on using Nukes!
I am also dead serious about trying to get a word in at their conference call and see if I can get some analysts digging as well.
If anyone else has had problems like this, please let me know, I want to have some serious numbers when I call.
Lee |
