Hewlett-Packard (HPQ) Message Board

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Technology Stocks : Hewlett-Packard (HPQ)

HPQ 22.91

-1.0%

3:59 PM EST

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To: PCSS who wrote (1999)	10/22/2002 6:07:27 PM
From: BelowTheCrowd	Read Replies (2) of 4345

The battery on my older Dell notebook finally fried itself after about 3 years of heavy use. (This is a couple of months ago.) I went to their website. Signed in with my email address and password. They know who I am and what products I already own. I requested support for the old dead notebook, and it took me directly to a page from which I could get support or order accessories. I picked a refurbished battery from the available options (they don't have much in the way of accessories after more than 3 years, but they do have batteries). The cart already has my name, address and other info. I just had to supply a current CC number and expiration date. The battery arrived 2 days later with an instruction sheet telling me, among other things, how to charge it the first time. That's the difference. mg

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