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Pastimes : Computer Learning

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To: Rick Faurot who wrote (30122)	11/8/2002 5:22:16 PM
From: Joe Lyddon	Read Replies (1) of 110653

I went to the HP site to search for Parts, etc. to find "No Parts Found" for a recovery kit for XE783. It gave me a phone # to call for more support. . . I called it. . . I found out again that is was not available. . . and was transferred to "Parts Direct" where I was told that the part WAS available BUT I had to go through an authorized service provider (a middleman). . . she gave me the Part # and gave me the Name & number of the closest "Service Provider" in my area. I called him. . . he's checking on it (probably calling HP to order it) and will let me know what he finds out. We both agree that I need to upgrade from Win ME (and we both agree that I have to get my current system fixed before I can upgrade). . . he said that XP Pro would be easier to get because MS is emphasizing it over 2000. . . That's OK with me. My feelings about HP have dropped a whole lot now. . . Hey, it wasn't my fault they didn't give me a system CD with my computer! If had known this was going to happen, when it was in warranty, I would've been on the phone and probably gotten it for FREE!! Now, I will probably have to pay the middleman / dealer to get it! HP, in my mind, now SUCKS. . . and I don't even think I'd buy a printer from them anymore. . . let alone a computer! Hey, there's DELL and Lexmark now. . . and they WANT my business! Thank you for the great links. . . Joe

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