I live on the East coast, and I will tell you that as mundane as the experience at LUV appears, it is anything but unrewarding. Everyone, from the occasional phone reservations agent (I book almost exclusively online) to gate personnel to flight attendants and pilots, have been uniformly upbeat and helpful. One actually can use the rewards of its frequent flyer program.
I contrast this to US Airways and American, where I have oodles of miles, which are extremely difficult to use.
I have been treated rudely on Northwest, found it insulting to be asked to pay $5 on US Airways for a headset on a trans-continental flight.
Southwest has none of these pretenses - you pay your very reasonably priced fare, find a seat, and are delivered on time (generally) to your destination. If you want, bring a lunch, it will beat whatever the other "majors" shove in front of you.
All this, and management actually knows how to run the company so that it makes money, something few airlines can say!
I'm guessing I've made about 3 dozen round trips on LUV over the past 2 years (including non-stop Baltimore to Vegas, they now offer Balt.-LA non-stop, as well), and I'm completely sold on them.
Enough of my rant on LUV. |
