AT&T Wireless Ranks Highest in Overall Quality Among Chicago's Wireless Carriers
Wednesday January 22, 6:00 am ET
New Chicago Consumer Publication Ranks AT&T Above Six Other Wireless Providers
biz.yahoo.com
CHICAGO, Jan. 22 /PRNewswire-FirstCall/ -- AT&T Wireless (NYSE: AWE - News) earned a 93 percent satisfaction rating in overall quality, the highest among Chicago's seven wireless carriers in a survey conducted by Chicago Consumers' Checkbook. The new consumer magazine, which launched on January 16, polled more than 2,000 wireless users in the Chicagoland area.
AT&T also beat out the competition in four other survey categories: being able to get connections in local area, being able to get connection when traveling, quality of sound and how clearly charges are explained in advance.
"Our first priority is satisfaction among our wireless customers of Chicago," said Jim Johnson, vice president and general manager, AT&T Wireless, Chicago. "We are proud to be recognized in Chicago and directly attribute it to our employees' dedication and commitment to providing quality service and ensuring customer satisfaction."
Survey categories were: being able to get connections in local area, being able to get connections when traveling, not having calls dropped, quality of sound, how clearly charges are explained in advance, clarity of bills, accuracy of bills and overall quality.
This recognition follows AT&T Wireless' second consecutive J.D. Power and Associates award in Chicago for Highest Overall Customer Satisfaction in November, 2002.
About AT&T Wireless
AT&T Wireless (NYSE: AWE - News) is the largest independently traded wireless carrier in the United States, following our split from AT&T on July 9, 2001. We operate one of the largest digital wireless networks in North America. With 20.2 million subscribers, and full-year 2001 revenues exceeding $13.6 billion, AT&T Wireless is committed to being among the first to deliver the next generation of wireless products and services. Today, we offer customers high-quality mobile wireless communications services, voice or data, to businesses or consumers, in the U.S. and internationally. AT&T Wireless Customer Advantage is our commitment to ensure that customers have the right equipment, the right calling plan, and the right customer services options -- today and tomorrow. For more information, please visit us at www.attwireless.com . |
