ATLANTA--(BUSINESS WIRE)--Jan. 22, 2003--Internap Network Services (Nasdaq: INAP - News), the leading provider of performance-based routing services over the Internet, today announced new IP-network performance standards that exceed all major U.S. providers in the categories of network performance, availability, installation and business continuity metrics.
These groundbreaking performance metrics include Internet-wide 100 percent uptime, guaranteed latency of less than 45 milliseconds and packet loss of less than 0.3 percent. Internap's SLAs are self-enforced and include automatic crediting to customers.
"Mission-critical applications on the Internet require carrier-class quality of service, and Internap is the only business ISP that provides a carrier-class SLA," said Greg Peters, president and CEO of Internap. "Internap's network performance enables the transition of revenue generating services to the Internet without the risks of outages and service degradation."
"While most network providers today rely on Border Gateway Protocol (BGP), Internap has developed the next generation in routing technology," added Ali Marashi, Internap's Chief Technology Officer. "Our ASsimilator platform incorporates quality-of-service metrics not addressed by BGP to drive the route management process. As a result, only Internap can monitor and assess the performance of all the major Internet backbones, continually adjusting data routing to ensure exceptional performance. Our new SLAs guarantee these performance standards."
Internap's new service level guarantees are structured around key areas of network and customer service performance, introduce Domain Name Service (DNS) availability guarantees as a new industry standard, and expand collocation guarantees to all of its 27 collocation facilities in North America. No other company in the industry offers this broad range of guaranteed Internet performance.
Internap's SLAs cover:
Network Performance Metrics: Covering network availability, packet loss and latency, Internap's network performance SLAs apply to the entire Internet, while traditional Network Service Providers (NSPs) assure performance only on their network. With its new PerformancePath SLAs, Internap guarantees 100 percent network availability; packet loss of less than 0.3 percent; and latency of less than 45 milliseconds.
Installation Intervals: While most NSPs only provide installation guarantees to their own network, Internap offers guaranteed installation intervals for the provisioning of transport services ranging from T-1 to Gigabit Ethernet, both on and off its network.
DNS Availability: With its new SLAs, Internap becomes the first NSP in the industry to offer proactive guarantees that cover domain name service (DNS) availability.
Collocation Metrics: The company's new collocation guarantees cover power, security and environmental aspects for customer equipment that is collocated both in the facilities of Internap and/or its collocation partners.
Internap's new PerformancePath SLAs represents a "holistic approach" to service level agreements not seen before in the industry. While most SLAs can run as much as 15 to 20 pages long, and with many contractual exceptions, Internap's four-page, comprehensive SLA delivers a new level of simplicity, understanding and value to customers. The new SLAs become effective February 1.
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