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Pastimes : Computer Learning
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To: quote 007 who wrote (31913)1/23/2003 7:57:42 AM
From: Lost1  Read Replies (2) of 110652
 
the next day i get 2 calls from 2 different people from michael dell';s office--i wasn't in--

I'd say that was a decent effort. DELL has the best support out there. I have 2 machines that I've owned for 5 years, a 333 Dimension and a Inspiron Laptop, and I've had very little trouble with either. On the occasions that I do need help it's a comforting thing to know at least I have some outlet in which to seek help. The only bummer is that now one must pay for 1yr,3yr or lifetime support. When I purchased my DELLs they came with lifetime tech support. Given the number of machines they sell daily I think they've done a good job of trying to keep up the quality of their support. I'm curious as to why you would even continue to seek to purchase that machine after all of the problems you had over their phone ordering system. My guess is that you thought it was worth it due to price..and the fact that it was a DELL. Both of mine were purchased at the local DFO (DEll factory outlet), which has since moved all of their refurbs to online sales

My last purchase was not a DELL as I viewed them as over-priced when compared to some others...the "other" choice refused to help me at all after 90 days. I regret not supporting DELL even at a higher price. I should have rewarded them for my past experiences instead of trying to save 20%

hang in there...My guess is that you get this resolved to your satisfaction..keep us posted
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