<<Perhaps IBM is wise. "People have tried to duplicate what Dell does, and they can't," says Dell board member
Alex Mandl, CEO of Gemplus. "It sounds like a simple model, but getting all this going and perfectly executing it is difficult, if not impossible. Many have tried, all have failed." >>>
Its that personal touch (g), which -is just too much trouble for others to keep track of customers
Others seem to think we are just drive-by shoppers
Do they tell me they got any bargains today ?. If they had cheap bananas I could drive over and get some ( I like bananas) but they wont tell me -dont have my e-mail- never asked for it
Do I get any e-mails from Sears, Best Buy, Panasonic, HPQ, or WMT?Nooooooooooooooooooo.
I get lots from Dell plus their catalogs. They know my name address and e-mail
I'm a repeat customer (G)
At 1 AM today I ordered one of those $499 computers, 4 times as fast as my present one, they re-implemented
the free shipping that expired last week ($99) but the rebate is now only $50(sob) intead of $100
Its being built today- in assembly And I usually get stuff within 2 or 3 days, since I dont live in Alaska
Although it may be warmer there today than here.
Yes. this is almost too easy for Dell - when others leave big holes open in the "customer satisfaction"area
Sig. |
