From today's Computerworld:
Vendor Analysis
Siebel Systems Inc. is still the functional and market-share leader, but the enterprise resource planning vendors are finally narrowing the gap for CRM applications. This has created a four-horse race among Siebel, Oracle Corp., PeopleSoft Inc. and SAP AG.
Siebel is rated tops for sales force automation, and SAP is strong in order management. Oracle, SAP and PeopleSoft score high on integration, but only when the integration involves their own applications. Otherwise, the advantage swings to Siebel.
Onyx Software Corp., Pivotal Corp. and Interact Commerce Corp. are still best suited for CRM deployments at midsize businesses.
E.piphany Inc. is best for CRM analytics and marketing.
Source: AMR Research Inc., Boston, October 2001
computerworld.com
Now, why Computerworld would publish statistics from an AMR Research summary of October 2001 is beyond me.
Obviously, AMR doesn't know about the "Industry Shaking User Interface" in FSTW's eCRM v8.0. And, wait 'til AMR sees the "Disruptive Technology .NET-based" version of FSTW's product. They'll be needing to update their analysis any day now.
TED |
