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Technology Stocks : CheckFree Holdings Corp. (CKFR), the next Dell, Intel?
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To: StocksMan who wrote (19987)2/20/2003 9:09:40 AM
From: StocksMan  Read Replies (1) of 20297
 
Wells Fargo Becomes First Financial Institution to Provide High-Tech, High-Touch Customer Service Through Web Collaboration on Its Web Site

Thursday February 20, 8:07 am ET

Best Selling Author Features Wells Fargo and Lands' End Web Collaboration in New Book on Bricks-and-Clicks Customer Service

SAN FRANCISCO--(BUSINESS WIRE)--Feb. 20, 2003-- Wells Fargo & Company (NYSE:WFC - News) today announced it is the only U.S. financial institution to have Web collaboration available to consumers on its Web site. Wells Fargo synthesizes the bank's online customer service and telephony infrastructure by enabling online customers and service agents to view the same screen from different locations, while simultaneously talking on the phone.

"Providing Web collaboration adds a high-touch component to online banking and bill pay by assuring customers immediate, interactive assistance," said John Stumpf, group executive vice president of Wells Fargo. "Wells Fargo has trained several hundred customer service agents to simultaneously use the phone and Internet to service customers. By seeing what's on the customer's screen, these agents are better able to quickly and accurately address a customer's questions. . ."

biz.yahoo.com
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