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To: Patricia who wrote (17756)	5/27/2003 3:48:38 PM
From: Jon Tara	Read Replies (3) of 32871

I think it's an excellent comparison, Patricia. And one that the new owners here could learn from. How did you feel about the fact that you were never told about the new ownership? That you had to find out about it the hard way, when they slowly changed policies until you'd had enough to go elsewhere? New owners are generally PROUD to be new owners, and WANT their customers to know. They are willing to take the risk that goes with their customers being "on notice" and looking for any change of policy or products that may affect them adversely. In exchange, the new owners get valuable feedback, which they would not have otherwise gotten had their customers not known about their ownership. They may lose a few customers, but if they keep their ears open, they can make the business even better than it was when they bought it. New owners can take one route or the other. Let's hope the new owners here aren't going the route of your health club. They've taken a few steps down that road, though. It's not too late to go back, take a real good look at the signposts, and start down the other path.

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