KB, (and all), please read! (:
To:Jeff Dryer who started this subject
From: SI Admin (Bob) Wednesday, Jul 16, 2003 12:34 PM
View Replies (1) | Respond to of 19260
Apparently the site has never tracked renewals when people had subscribed for 6 months then later purchased the Lifetime subscription. And I had thought that after the "alias screwup", when SI upgraded 6-month accounts to Lifetime, they'd entered "CMP" for status codes. Apparently not.
I'm sure I know the reason for this. SI has never had an aging/expiration mechanism (iHub didn't get one until a few months back either) and there likely was no intention of ever implementing one, so it wasn't considered important to record subsequent subscriptions in the message user database in any way.
My recently expiring these accounts has resulted in a LOT of email from people claiming (almost certainly rightly so) that they'd paid for a Lifetime membership.
I've been manually resetting each of these accounts to Lifetime upon receipt of the emails, but the volume is too great and I hate that until I get to these emails, these people are unable to post.
So, I just had the system replace all of the "SIX" status codes with "VFZ". We're going with the honor system and giving everyone the benefit of the doubt on this. If your status code says "VFZ", try to remember if you've ever purchased a Lifetime subscription. If you are pretty sure you didn't, please reach down into your pockets and do so. If you know or believe that you DID purchase one already, you don't need to do anything. As I say, "Your money's no good here." (Aside: For the person who asked about that phrase earlier, it's a regional colloquialism meaning roughly "You can't give me money.", for example, if they try to pay you for pulling their tractor out of a lake. I think you can guess why I'd use that example.)
I apologize for the inconvenience this has caused for a number of people. Our mission statement is simply "Have fun, please the customers, and make money." and we do it in that order. It wasn't my intention to piss off customers while making a little more money, and I'm sorry if it looked like it. And I especially apologize for the inconvenience of being "shut off" like that. I've gotten some vitriolic emails, but if the same had happened to me, the ones I got are tame compared to what I would've written. |
