iVoice Speech Enables JVC Customer Service Center
MONDAY, AUGUST 18, 2003 7:00 AM
- BusinessWire
MATAWAN, N.J., Aug 18, 2003 (BUSINESS WIRE) -- iVoice, Inc. (OTC Bulletin Board: IVOC), a leader in speech recognition technology today announced the installation of a Speech Enabled Interactive Voice Response system with complete functionality to properly route incoming customer service calls and resolve product servicing issues.
Incorporating iVoice's IVR system provides consumers with JVC product literature via email, and locating the nearest JVC service center. Previously, JVC had outsourced these applications to third party vendors and was spending thousands of dollars each month.
"Our IVR systems are capable of performing many different and repetitive customer service functions, 24 hours a day, 7 days a week, 365 days of the year." Said Jerry Mahoney of iVoice. "Any business or organization can reduce costs and improve customer service with the ability to handle every incoming customer call."
Serving as a bridge between people and computer databases, interactive voice response systems (IVRs) connect telephone users with the information they need, from anywhere at any time. IVR systems can be used to support such transactions such as stock trades, travel arrangements, banking or order verification. iVoice can design a customized IVR system to streamline order entry or information gathering call center for any organization with state of the art speech recognition technology.
About JVC Company of America.
JVC Company of America is a division of JVC Americas Corp., which is a wholly owned subsidiary of Victor Company of Japan, Limited. JVC is one of the world's leading developers and manufacturers of sophisticated audio, video and related software products. Building upon a wealth of technologies, exemplified by the JVC-developed VHS videocassette recorder, the Company is moving decisively to offer appropriate solutions for the multimedia age. To remain at the forefront of the audiovisual industry into the 21st century, JVC is marshalling its resources to create the ultimate in appealing, cost-competitive products. For further product information, visit JVC's Web site at jvc.com or call 800-526-5308.
About iVoice, Inc.
iVoice, Inc. designs, manufactures and markets innovative voice and computer telephony communications systems for businesses and corporate departments. The Interactive Voice Response (IVR) products developed by iVoice allow information in PC databases to be accessed via voice or from a standard touch-tone telephone. The products are designed to be simple for the end user and provide a cohesive system to access messaging systems. The company's goal is to become a leader in speech recognition technology.
NOTE: Any statements that are not historical facts contained in this release are forward-looking statements. It is possible that the assumptions made by management for purposes of such statements may not materialize. Actual results may differ materially from those projected or implied in any forward-looking statements. Such statements may involve risks and uncertainties, including but not limited to those relating to product demand, pricing, market acceptance, the effect of economic conditions, and intellectual property rights, and the outcome of competitive products, risks in product development, the results of financing effort, the ability to complete transactions, and other risks identified in this release, and the Company's Securities and Exchange Commission filings.
SOURCE: iVoice, Inc.
iVoice, Inc.
Dolores Serafin-Sloboda
1-732-441-7700 and say "Investor Relations"
investors@ivoice.com
www.ivoice.com |
