iVoice Installs Order Tracing IVR System at Bilkay's
FRIDAY, AUGUST 29, 2003 7:00 AM
- BusinessWire
MATAWAN, N.J., Aug 29, 2003 (BUSINESS WIRE) -- iVoice, Inc. (IVOC) , a leader in speech recognition technology today announced the installation of an Interactive Voice Response system for Bilkay's Express Distribution Warehouse and Service Corporation.
The iVoice IVR Installed at Bilkay's Express Distribution Warehouse and Service Corporation is in conjunction with Avaya's MERLIN MAGIX(TM) PBX telephone system. The IVR allows a customer to inquire as to the shipping status, by entering an order number. The IVR system verifies with Bilkay's Express Distribution Warehouse and Service Corporation database, various detailed information regarding the shipping date, shipped on date and expected shipping time. The system even provides call transfer to a customer service representative if desired.
The market for speech-enabled IVR and auto attendant systems is growing at a steady clip. Mountain View, CA-based market research outfit Frost & Sullivan pegs the industry at $2.5 billion-plus and rising at 25% compounded annual growth rate (CAGR).
"The IVR system developed for Bilkay's Express Distribution Warehouse and Service Corporation demonstrates iVoice's flexibility and expertise in designing a custom fit IVR application that streamlines a customers call center and frees up human resources to perform other important tasks," said Jerry Mahoney of iVoice.
IVR systems can be used to support such transactions such as stock trades, travel arrangements, banking or order verification. iVoice can design a customized IVR system to streamline order entry or information gathering call center for any organization with state of the art speech recognition technology.
About Bilkay's Express Distribution Warehouse and Service Corporation
What puts Bilkays/DWS out in front of the competition? Our people. We're staffed with top professionals in every area and on-going training will have us further ahead in the future. With customer service and order processing people who are ready to meet the challenges. One of the most important parts of the philosophy instilled in Bilkays/DWS professionals is, "the customer comes first and everything else falls into place behind to satisfy the customer's needs." This is how Bilkays/DWS has been setting the standard by which all other transportation firms have been measured and why we've gained such a glowing reputation with the companies we do business with. You can depend on our people to respond quickly to all your transportation and warehousing needs.
About iVoice, Inc.
iVoice, Inc. designs, manufactures and markets innovative voice and computer telephony communications systems for businesses and corporate departments. The Interactive Voice Response (IVR) products developed by iVoice allow information in PC databases to be accessed via voice or from a standard touch-tone telephone. The products are designed to be simple for the end user and provide a cohesive system to access messaging systems.
NOTE: Any statements that are not historical facts contained in this release are forward-looking statements. It is possible that the assumptions made by management for purposes of such statements may not materialize. Actual results may differ materially from those projected or implied in any forward-looking statements. Such statements may involve risks and uncertainties, including but not limited to those relating to product demand, pricing, market acceptance, the effect of economic conditions, and intellectual property rights, and the outcome of competitive products, risks in product development, the results of financing effort, the ability to complete transactions, and other risks identified in this release, and the Company's Securities and Exchange Commission filings.
2003 Avaya Inc. All Rights Reserved. All trademarks identified by the (R) or (TM) are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.
SOURCE: iVoice, Inc.
iVoice, Inc., Matawan
Investor Relations
Dolores Serafin-Sloboda, 732-441-7700 and
say "Investor Relations"
investors@ivoice.com
www.ivoice.com |
