IQ Chart: SI's Real-Time Technical Charting Software Message Board

STOCKTALK

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Non-Tech : IQ Chart: SI's Real-Time Technical Charting Software

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To: John Busby who started this subject	9/22/2003 11:43:28 AM
From: browningdp	Read Replies (1) of 4093

Since John Busby left you guys are no longer user friendly to your customers. If you want to stay in business, follow these tips (just good customer relations techniques): 1. Post answers to the messages on Stock Talk. IQ Chart staff has not answered a single one of them today. 2. Post ‘alerts’ on the popup message board upon opening the program. This gives customers a ‘heads up’ that something’s wrong and takes some pressure off the IQ Chart tech staff (reduces questions). Bottom line: you need to keep your customers informed so they can make good business decisions. Keeping them in the dark will only drive them away. Stock trading is a competitive business and loyalty works both ways.

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