IVOC:The Housing Authority of the City of Decatur Georgia, Installs and Develops IVR
Application, with iVoice's IVR
Application Generator Tool
Business Editors
MATAWAN, N.J.--(BUSINESS WIRE)--Sept. 23, 2003--iVoice, Inc. (OTC
Bulletin Board: IVOC), a leader in speech recognition technology,
today announced The Housing Authority of the City of Decatur Georgia
has installed and developed an IVR application with iVoice's IVR
Application Generator Tool.
The Housing Authority of the City of Decatur Georgia provides both
public housing and Section 8 housing to residents of the city of
Decatur. Applicants for housing are placed on a waiting lists based on
certain criteria. The waiting list presently has approximately 7000
applicants. The iVoice IVR application is used to allow applicants to
call in and discover what their position is on several lists, simply
by dialing in their Social Security Number. An access database is also
used to maintain a record of all the calls received.
iVoice IVR systems enable callers to make open-ended queries while
in the middle of a menu prompt, directing them to the correct
information faster. Furthermore, an IVR enabled call center can offer
self-service capabilities to callers so they can conduct transactions
over the telephone. iVoice's proprietary IVR user interface is able to
deliver a powerful solution capable of providing fast, reliable and
user-friendly applications to handle transactions such as order
fulfillment, obtaining shipping information, obtaining flight
information, initiating banking or retail transactions, obtaining
product warranty information, confirming reservations, or any other
interactive transaction via telephone.
About: Decatur DeKalb Housing Authorities
DDHA is an acronym for the two combined housing authorities
serving both the City of Decatur and DeKalb County. The two
Authorities have separate Boards of Commissioners that oversee the
direction of each Authority respectively, but share the same
administrative and executive staff. Similarly, programs, including
public housing and Section 8, are administered jointly, but are funded
separately.
About iVoice, Inc.
iVoice designs, manufactures and markets innovative voice and
computer telephony communications systems for businesses and corporate
departments. The Interactive Voice Response (IVR) products developed
by iVoice allow information in PC databases to be accessed via voice
command using a standard touch-tone telephone. Our products are
designed to be simple for the end user to administer and provide a
cohesive system to access databases or messaging systems using your
voice.
NOTE: Any statements that are not historical facts contained in
this release are forward-looking statements. It is possible that the
assumptions made by management for purposes of such statements may not
materialize. Actual results may differ materially from those projected
or implied in any forward-looking statements. Such statements may
involve risks and uncertainties, including but not limited to those
relating to product demand, pricing, market acceptance, the effect of
economic conditions, and intellectual property rights, and the outcome
of competitive products, risks in product development, the results of
financing effort, the ability to complete transactions, and other
risks identified in this release, and the Company's Securities and
Exchange Commission filings.
--30--AD/ny*
CONTACT: iVoice, Inc.
Dolores Serafin, 732-441-7700 and say
"Investor Relations"
investors@ivoice.com
www.ivoice.com
KEYWORD: NEW JERSEY GEORGIA
INDUSTRY KEYWORD: TELECOMMUNICATIONS MARKETING AGREEMENTS
SOURCE: iVoice, Inc.
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Sep-23-2003 11:00 GMT
Symbols:
US;IVOC
Source BW Business Wire
Categories:
MST/I/TEL MST/R/US/GA MST/R/US/NJ MST/S/PDT TGT/BWN |
