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Digital Connectivity for Its IVR Application Generator
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1 October 2003, 07:00am ET
MATAWAN, N.J.--(BUSINESS WIRE)--Oct. 1, 2003--iVoice, Inc. (OTC Bulletin Board: IVOC), a leader in speech recognition technology, today announced that its Interactive Voice Response System (IVR) has been fully integrated with Intel's Dialogic digital D/82JCT-U and D/42JCT-U voice boards. iVoice is offering a solution that incorporates its IVR Application Generator with Intel's Dialogic D/82JCT-U and D/42JCT-U voice boards.
By choosing the D/82JCT-U or D/42JCT-U board for enterprise applications, developers eliminate the complexities associated with analog or T-1 integration as well as costly investments in proprietary computer-telephone integration (CTI) links. Compared to other integration methods, digital integration offers more features and greater reliability. Digital connectivity offers a wealth of information including called and calling number identification, the reason a call was redirected, and date and time stamps. Through the use of the Intel(R) NetStructure(TM) D/82JCT-U and D/42JCT-U PBX integration boards, iVoice offers advanced digital connectivity to many other popular Private Branch Exchanges (PBXs) already in use by many businesses and organizations.
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By combining iVoice's speech recognition technology with a proprietary IVR user interface, iVoice is able to deliver a powerful solution capable of providing fast, reliable and user-friendly speech applications to handle transactions such as order fulfillment or obtaining shipping information, obtaining flight information, initiating banking or retail transactions, obtaining product warranty information, confirming reservations, or any other interactive transaction via telephone.
iVoice is proud to be one of few companies that can assemble and deliver a complete turnkey application incorporating both speech recognition and Interactive Voice Response employing its own technology without incurring expensive license or royalty fees charged by proprietary software vendors.
The market for speech-enabled IVR and auto attendant systems is growing at a steady clip. Mountain View, CA-based market research outfit Frost & Sullivan pegs the industry at $2.5 billion-plus and rising at 25% compounded annual growth rate (CAGR). |
