>>in my own experience, it is obvious that the average Indian tech support person is already VASTLY SUPERIOR, in intelligence and manners, to his slacker American counterpart. <<
Lucky you. I have had quite a few times of experience with the tech support for Dell in India, and for some banks too (like Chase), and they were not good experience, I had to say. If add a factor of their accent, they are worse compared to the guys here in the US. Without accent factor, they are about the same. But sure they are cheaper labor, no doubt about that.
Those guys just went to read the manual while asking me to hold on the phone, which I myself could do exactly the same. The reason I stayed on was because I had to have their permission to send a tech support to my home, or to have the product exchanged.
And in case with the tech support for SBC/Yahoo DSL tech support, that idiot asked me to disable my firewall, and I was stupid enough to listen to him. And within 3 mins, my computer got hit by bad virus, and then for 2 whole days, I had to install/reinstall the OS.
Having said that, I agree that the top universities in India and China are as good as, if not better than the top US universities, and because of a bigger pool, they are harder to get in. But the problem is that none of these talent goes to the low-level tech support. |
