Infonet Provides Real-Time Performance Monitoring of IT Software and Systems Via New Enterprise Management Service
Tuesday December 2, 8:09 am ET
Comprehensive Monitoring and Reporting Service Gives Multinationals End-to-End Insight into Application, Infrastructure and Network Performance
biz.yahoo.com
EL SEGUNDO, Calif.--(BUSINESS WIRE)--Dec. 2, 2003-- Infonet Services Corporation (NYSE:IN), a leading provider of global communications services for multinationals, today announced the introduction of Infonet's Enterprise Management Service, a new, robust portfolio of fully managed monitoring, management and reporting offerings. A true end-to-end offering, Enterprise Management Service provides global enterprises with complete visibility into all of the critical components that deliver application functionality to end users worldwide, including networks (local, metro and wide area), servers, security devices and the enterprise applications themselves.
"Communications service providers increasingly seek to play a larger role in enterprise customers' networking infrastructures -- moving beyond supplying bandwidth to ensuring the delivery and performance of enterprise applications and business processes," said Melanie Posey, Program Manager, Web Hosting and Managed Network Services, IDC. "To do this, however, requires the combination of network components with management and monitoring capabilities to provide holistic, end-to-end visibility into the entire business function."
With Enterprise Management Service, Infonet is able to extend the demarcation for monitoring, management and reporting beyond the traditional point in advanced, global, managed network services such as ports, premise routers and access circuits. By doing this, Infonet can provide multinationals with flexible outsourced services covering their infrastructure and applications systems (both off-the-shelf and proprietary).
The three facets of the Enterprise Management Service are:
FirstWatch: through a strategic relationship with NUVO Network Management, Inc. (TSX Venture Exchange:NNM - News), Infonet is able to provide detailed monitoring and performance reporting for customer-owned infrastructure, including network components (routers, hubs, switches), servers, security devices and IP/legacy PBX telephony equipment. FirstWatch is currently being offered with limited availability, with global availability following in the coming months.
FirstAlert and FirstAlert-Premise: for real-time visibility into the performance of Infonet-provided service components, including all VPN services (IP VPN Secure, Dedicated Internet Access, Global Frame Relay, FlexIVPN, Global ATM), MobileXpress(TM) mobility services, IP Voice and IP Video VPN Multimedia services, as well as the backbone technologies (IP VPN, Global Frame Relay, Global ATM) that support all of Infonet's managed communications services. FirstAlert and FirstAlert-Premise will supersede the existing Infonet services known as PerspeXion and SiteWise.
Applications: Infonet will extend the current Enterprise Management Service offering in the coming months to include monitoring and performance reporting capabilities for more than 2,000 leading off-the-shelf and proprietary e-business applications.
All Enterprise Management Services are delivered via Infonet's "my.infonet.com" Web portal. Depending on the requirement, an enterprise may use any Enterprise Management Service individually or in combination with each other. When all three services are used together, Infonet provides complete real-time visibility into the performance of key enterprise applications and all the components required to deliver these applications to end users worldwide.
"The complexity of monitoring, managing and reporting on the numerous and diverse components required to deliver enterprise application functionality to a globally dispersed user population is definitely increasing. Selectively outsourcing various components of that global delivery vehicle can result in a patchwork of monitoring capabilities that negatively impact the IT department's ability to offer a consistent end-user experience," said Bob DaGiau, Vice President, Channel Marketing, Infonet. "Infonet's Enterprise Management Service gives multinationals a flexible, effective and holistic view of the entire enterprise application "supply chain," enabling the organization to focus on other key strategic initiatives." |
