Dell Technologies Inc. Message Board

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Technology Stocks : Dell Technologies Inc.

DELL 138.94

0.0%

Dec 5 9:30 AM EST

Public Reply Prvt Reply Mark as Last Read File

Previous 10 Next 10 Previous Next

To: William F. Wager, Jr. who wrote (173730)	1/2/2004 12:48:03 PM
From: stock bull	Read Replies (1) of 176387

Hi William, Thanks for the article on the India call centers. What can one say? It looks like it is a "house of cards" that's waiting to come down. No wonder people are unhappy with the level of service provided by these call centers. Especially, when it comes to technical support centers. How much longer can this keep up? Re: <<Attrition is already running at 35% to 45% a year for typical call-center work. That's far lower than call-center turnover rates in the U.S. Nonetheless, Indian companies say it is a growing source of concern.>> This seems hard to believe, but I must believe the article is accurate. It would seem to me that the approach to staffing and maintaining call center employment needs to be reinvented. Wish I had the answer, could make a fortune. Maybe the hiring of retired U.S. workers with a technical background would be one way to go. They could work out of their homes. Larry

Report TOU Violation

Share This Post

Public Reply Prvt Reply Mark as Last Read File

Previous 10 Next 10 Previous Next