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Technology Stocks : PC DOCS GROUP (DOCSF)
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To: angela zhu who wrote (619)8/15/1997 9:56:00 AM
From: Peter Bernhardt   of 910
 
<<Can you elaborate more on the incompatability of DOCS Open?>>

Certainly. A significant bug exists in DOCS Open whereby the link between the DOCS Open profile and the Word 97 document file is broken during an editing session. This results in users unexepectedly and unknowingly losing edits to their documents. And this, of course, defeats entirely the purpose of document management.

PC Docs is well aware of this problem and they are doing their best to keep it quiet.

One would hope that they are trying to fix the problem before it becomes widely known. However, they have not informed existing customers of the problem but have rather allowed them to discover it on their own. Furthermore, they have not been helpful in addressing the problem with those customers who have brought the problem to their attention.

Users of DOCS Open have two options: 1) they can wait for PC Docs to write a patch for the Word 97 problem, or 2) they can go back to using Word 7.0 (which does integrate fairly well with DOCS Open). As a user of DOCS, my gripe is that the company has hung its users out to dry. I would hope that investors in the company will let them know that alienating a significant customer base represented by the growing number of business users of Word 97 is no way to build shareholder value.

- P Bernhardt
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