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Non-Tech : bad experience in Charles Schwab recently

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To: Ron Bower who wrote (53)8/16/1997 1:22:00 AM
From: Rick Ryan   of 124
 
Ron,

"I put in a market sell order before market opened that matched the bid quantity of 2,000 @ 11-5/8, market varied between 11-1/4 - 11-3/4 on heavy volume thru the day and I got the 11-1/4."

Not sure I understand this so here's couple questions:
1. If you put in a market sell order before open, you would under normal situations, get the open price. I suspect the open price was
11 1/4 that day, did you check? If it was, you got a proper fill -- no question about it. If not, you are owed some explanations.
2. Was it a listed or NASDAQ stock? That makes a huge difference since the two markets are quite different.
3. What explanation DID you get, if any?

Your second order with the 1000 shares sounds unusual but not unheard of. I've seen it happen before and the logical question is why couldn't they fill more than the minimum of one round lot? They probably didn't make a mkt in the stock. You should talk to a mgr and try to get a commission adjustment when that happens; they might give it but don't have to. I can safely say though that the trader didn't fill your 100 shares so they could get another commission. Traders just don't have those concerns... just trust me on that point.

FYI
RR
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