VOLTAIRE'S PORCH-MODERATED Message Board

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Strategies & Market Trends : VOLTAIRE'S PORCH-MODERATED

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To: Cactus Jack who wrote (60814)	3/9/2004 11:50:03 AM
From: abstract	Read Replies (1) of 65232

It seems like weekly I have to call tech support for something computer related, and invariably I reach someone with an Indian accent who tells me his name is Kevin or Stanley (yeah, right). When I ask them where they are from they won't tell me. And they ask me how to spell Chicago, as if they have never heard of it. I find this offensive, in part because apparently patriotic companies are hiring foreigners to provide cheaper support, and because it is inferior support. Whining to the supervisor takes time and seems to do no good at all. On the other hand, Dell has recently ceased outsourcing technical support for business customers. Do any of you feel frustrated with having to deal with technical support from overseas, personally & as a country? Are you doing something about it I can emulate? Thanks,

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