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Strategies & Market Trends : India Stocks

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To: Cary Salsberg who wrote (411)	3/15/2004 8:53:04 PM
From: Sam Citron	Read Replies (1) of 2517

Why can't over 1 billion Indians keep they own call centers busy? The short answer is that most Indians still do not even have phones - cell phones or landlines. In spite of India's recent growth, it is still a poor country and most Indian families do not yet have the kind of discretionary income to afford the amenities that keep call centers busy. People are still struggling for the most part with adequate food and shelter. Call centers have been developed in India and other countries to efficiently serve a worldwide market. The call center industry is quite new. There is substantial growth in other countries, but it started as an American industry. India does not yet have the level of consumerism that exists in the US, where people expect to reach customer service with an 800 telephone number. It will get there, but it will take some time. I agree with the previous poster who noted that India's recent growth spurt largely coincided with its liberalization from antiquated socialist policies dating back to the Indira Gandhi era that stifled foreign trade and investment. Sam

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