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To: SI Dave who wrote (20546)3/19/2004 11:16:04 AM
From: laura_bush  Read Replies (1) of 32871
 
I wasn't aware that the TOU complaint process was working, SI Dave. Last I saw you write about that was that complaints were being routed to INSP.

Good to hear that you intend to take a "even hand" in resolving complaints and TOU violations.

Keep up the good work.

Best Regards,
"lb"
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