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Technology Stocks : Dell Technologies Inc.

DELL 127.92

+0.4%

Dec 30 3:59 PM EST

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To: Fangorn who wrote (174026)	3/26/2004 7:48:21 PM
From: stock bull	Read Replies (1) of 176387

Hi Fangorn, Guess what, Raptech is correct. My experiences with Dell mirrors those of Raptech. Dell's phone system is a mess, your lucky if the offshore tech guys understand your problem, much less fix it. Customer service can't help you as they are not empowered to resolve any meaningful issue. As I've said in my previously postings, Dell has started down that long and slippery slope. The fact that the enterprise IT guys told Dell that they won't deal with tech support from India anymore sure made Dell sit up and take notice. Dell now routes all of their calls to U.S. based personnel. This should tell you something. As far as the retail customers are concerned, they will continue to be stuck with India. This is really an insult to all their retail customers. How can Dell be this arrogant? Simple, they don't give a damn. Stock Bull

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