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Technology Stocks : Dell Technologies Inc.
DELL 127.43-1.4%Dec 29 3:59 PM EST
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To: Ex-INTCfan who wrote (174044)3/29/2004 11:33:32 PM
From: Raptech  Read Replies (2) of 176387
 
Here's Dell's problem. The complaints you read here are probably a very small percentage of the machines Dell ships without a complaint. But, you will rarely hear from the customers who are satisfied. It's the customers that have a poor experience that spread the word and tarnish Dell's image. Why they don't understand or don't seem to care is an unfortunate policy where someone in management is prioritizing cost reduction over customer satisfaction and goodwill.

Rap
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