QualxServ and ICG Commerce Named Finalists in Outsourcing Center's 2004 Outsourcing Excellence Awards
Tuesday March 30, 11:28 am ET
Procurement Outsourcing Engagement Recognized as One of the 'Ultimate Models for Competitive Business Strategy'
PHILADELPHIA, March 30 /PRNewswire-FirstCall/-- ICG Commerce, a leading procurement services provider, today announced that due to the success of its three-year procurement BPO relationship with IT services specialist QualxServ, the two companies have been named as finalists in the 2004 Outsourcing Excellence Awards. Established by the Outsourcing Center in 1997 and sponsored this year by Everest Group, Forbes and Wharton Executive Education, the Outsourcing Excellence Award program seeks out, interviews, evaluates and recognizes outstanding buyer and service provider outsourcing relationships throughout the world.
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The QualxServ/ICG Commerce relationship has been recognized as a finalist by a panel of independent judges that include experts in a variety of outsourcing disciplines. "These finalists clearly demonstrate the new ways in which outsourcing relationships are transforming businesses and delivering value," said Debra Floyd, Program Director, in a statement issued by the Outsourcing Center last month. "The partnerships represent the ultimate models for competitive business strategies."
The QualxServ/ICG Commerce outsourcing engagement focuses on QualxServ's largest and most strategic external purchase as an organization: contract labor services. From sourcing to purchase-to-pay automation and ongoing category management, the ICG Commerce team provides the full range of purchasing expertise, resources and technology needed to strategically automate and manage all aspects of subcontract labor procurement on the company's behalf. QualxServ has taken a "hands-on-approach" to strategically managing the relationship, setting up a governance structure, defining targets and working with ICG Commerce to drive a process that ensures that goals and objectives are realized within agreed-upon timeframes.
"Although our services are predominantly delivered by employees, we do complement our workforce with subcontractors as engagements require, so the procurement of subcontract labor is something we take very seriously," said Bob Lerner, chief executive officer of QualxServ. "We decided to outsource this strategic function to ICG Commerce because we knew they possessed both the category expertise and the technical know-how to help us find the right group of vendor partners and make the financial aspects of working together as efficient as possible."
Since the relationship began in October 2000, the team has become an integral part of QualxServ's day-to-day operations, residing on-site at the company's headquarters in Tewksbury, MA, and providing an important value add that is central to the success of the business. Additional resources and new tools have been brought to bear over the past three years as the company has grown and business needs have continued to expand.
"Delivering measurable results for our customers is our number one priority, and we are very pleased to see that the Outsourcing Center has recognized the value being generated through the QualxServ/ICG Commerce outsourcing partnership," said Edward H. West, chairman and chief executive officer of ICG Commerce. "The recognition is indicative of the increasingly important role procurement outsourcing is playing within the overall business landscape as companies look to find new avenues for driving efficiencies and reducing costs."
About ICG Commerce, Inc.
ICG Commerce (www.icgcommerce.com) is a leading Procurement Services Provider exclusively focused on helping companies buy more effectively and efficiently in order to reduce costs significantly and continuously. The company offers an unmatched combination of process and category expertise and hosted technology to deliver Sourcing, Purchase-to-Pay Automation and Outsourcing Services. ICG Commerce Inc., a privately held company founded in 1992, is a member of Internet Capital Group's (Nasdaq: ICGE - News) network of partner companies and has been honored as one of Forbes' 'Best of the Web: B2B', UPSIDE Magazine's 'Hot 100' and as an iSource 100 company.
About QualxServ
QualxServ specializes in providing, technology deployment and field maintenance service for leading technology companies. QualxServ has over 1,500 technicians and 150 service locations throughout the United States. QualxServ's service professionals have decades of experience and in-depth knowledge of the technologies that drive today's business computing and communications. For more information, please visit www.qualxserv.com. |
