Good morning folks, could use some direction with PC performance issues.
A friend asked me to look at her pc so I have very little insight into its' usage; other than I know she uses aol and I.E. quite a bit for browsing and aol for email and IM.
Issues seemed to be:
1. Popups started to appear on every I.E. link click; i.e., I brought up my brokers webpage which never gives me popups at home, and each link I clicked on, got a popup.
2. I.E. does not connect correctly; i.e., when I brought up SI, I get the SI.com home page. If I click on "login", I get the login page. When I enter my ID and password, I simply get the original SI.com page again. No error message at all. The same thing happens with my broker home page. After I enter ID and password, I simply the login page again with no error message.
The same issues appear if using I.E. through aol.
Other XP profiles on PC ( 1 for each child ) do permit me to login into both my broker and SI. They do however send up popups now too.
I checked her virus software ( Trend Micro PCcillin ) for updates, loaded them, and ran scans. Nothing appeared. I checked the log back to when the PC was purchased. Were quite a few entries for viruses, worms and trojan horses.
Ran the Symantec tool to remove MyDoomA and HaptimeA. After running these, I ran Microsoft's tool for each to confirm they no longer existed. They appear not to.
One bizarre note, in checking the virus log, about a year ago, the software wrote out 2 "quarantine" files; however, it wrote out each temp quarantine file 612 times for a total of 1224 quarantine files. Date and timestamps of both files are identical.
I eventually got both Trend Micro and Symantec's free webbased virus scans to run and both now say no viruses exist.
However, when the PC boots up, there is a message from "Trend Cleaner" ..... "virus VBS_FREELINK detected". This does not come up when running any virus software.
So, my issues, how best to kill the popups and also address the IE connectivity issue ? Simply install a new version of IE and delete old one to address connectivity ?
Install a pop up killer ? If so, which one ?
"Quarantined" files, can they simply be deleted ? Seems to me that 612 copies of an identical file is overkill.
VBS_FREELINK, anyone know what it is ? Does it need to be removed ? If so, how ?
Any feedback, insight appreciated. Thanks. |
