bad experience in Charles Schwab recently Message Board

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Non-Tech : bad experience in Charles Schwab recently

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To: Kona who wrote (65)	8/22/1997 12:43:00 AM
From: Rick Ryan	of 124

Kona, As a software contractor, you must be familiar with batch processing. That's what the rep was referring to. Schwab, as every firm does, does this every night to update accounts for the day's activity. It takes a long time because it's a very big system. You can't access your account via the Web because the computer the info is on is being updated. They should update it? Well, that's easier said than done. The mainframe is not a Windows 95 multitasking system. It's old and yes, it does need to be revised. However, this is incredibly expensive and infinitely more complex than most people can imagine. By the way, they do this in the middle of the night when 98% of the country is asleep -- can't think of a BETTER time. Seems like a poor reason to move your account but that's your choice. Good luck! RR

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