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Non-Tech : bad experience in Charles Schwab recently
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To: Rick Ryan who wrote (74)8/23/1997 11:37:00 PM
From: Cisco   of 124
 
Rick,

Schwab called today about my e-mails. I spent about 30 minutes on the phone with them running tests again before they located the problem. The reason they called today was because they finally realized that they had a serious problem. Somebody else started sending schwab's response to my e-mails back to them. It seems Schwab had been receiving my e-mails after all, but had been sending the responses to a stranger. It remains a mystery how my e-mail address got changed on both of my accounts. They were very apologetic. I wish they had listen to me last Monday. I was told the person who had been trying to solve the problem, really should have referred it to someone more knowledgable.

You can imagine how thrilled I was to find out that Schwab had been sending sensitive information on my accounts to a stranger!

After eight days, my margin balance and buying power is now correct on the web page. Schwab says they still don't understand why it wasn't updated at time of settlement.

Cisco
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