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Technology Stocks : Cisco Systems, Inc. (CSCO)

CSCO 78.16

+0.2%

Dec 26 9:30 AM EST

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To: Amy J who wrote (65976)	8/11/2004 10:34:13 AM
From: GraceZ	Read Replies (1) of 77400

Could it be that your client can't get their attention because CSCO has a non-compete agreement with a partner that serves that particular sector? My client's clients are always trying to jump the connection and deal direct with me with the false hope it would be cheaper. I don't do it (except to take orders from them) because I protect my clients' businesses, some of whom I've dealt with for 25 years. I don't care how big the deal is because my regular client is a constant source of income I can't afford to undercut. OTOH years ago when CSCO announced that they were splitting into 12-13 different divisions (can anyone here actually remember them all?) based on market my immediate thought was that this would result in clients being confused as to which division they should go to and confusion on the part of CSCO employees as to who deals with them. As a customer of HPW I dealt with this nightmare simply because I had one product which spanned four divisions of HPW. The conversations went like this: I have a problem with my plotter...you've called the consumer division you need the small business division...you have the small business division you need the plotter division...you have a Postscript problem, you need the Postscript division, which happens to be in the consumer group...the Postscript issue involves your network interface so you need to call the network people. After five different calls you finally lose it completely they send you up the line to someone whose job it is to head off legal problems. Finally I got a third party to resolve the problem. Buying from the partner beat the hell out of dealing with them directly.

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