Another best of show to ININ; this sets the stage for another scenario, IMO ININ is probable target of a takeover, and I would posit that HP is the most likely candidate. This prediction has a 3 month window before it expires.
Contact Center Automation Software by Interactive Intelligence Named ICCM Best of Show
Wednesday September 1, 9:01 am ET
INDIANAPOLIS, Sept. 1 /PRNewswire-FirstCall/ -- Interactive Intelligence Inc.'s (Nasdaq: ININ - News) contact center automation software was named Best of Show at the 16th Annual International Call Center Management (ICCM) Conference & Exposition held last month in Chicago.
(Logo: newscom.com )
The software, called Customer Interaction Center® (CIC), was awarded Best of Show from among seven other vendors that submitted applications for the category of Contact Management Systems.
"As the Best of Show winner for Contact Management Systems, CIC showed exceptional attributes in the areas of ease of integration, implementation, return on investment, system quality, and customer service features," said Paul Panagopoulos, director of marketing for Advanstar Communications Inc., a global media company and producer of ICCM.
CIC, which was first released in 1997, is a bundled software communications application suite that includes built-in TDM and IP-based switching with SIP support, and an optional first-of-its-kind all-software version ideal for small to mid-sized businesses.
CIC also offers a wide range of applications, such as multimedia routing and queuing, interactive voice response with speech recognition, screen pop, call recording and quality monitoring, outbound and blended predictive dialing, Web chat and callback, remote agent support, integrated knowledge management, and more.
The latest release of CIC, version 2.3, includes increased reliability and scalability, simplified installation and management, re-vamped speech recognition, enhanced Web collaboration, expanded PBX/IP PBX features, additional controls for regulatory compliance, and an optional interaction tracking and contact history management application called Interaction Tracker(TM).
CIC is targeted at contact centers and other customer-driven enterprises, including those with branch offices, such as banks and credit unions, and those employing mobile workers.
"While more than a thousand customers to-date have already experienced the many benefits of a standards-based, single-platform product like CIC, we hope that our Best of Show award, as judged by an independent panel of industry experts, helps validate our software for those organizations still looking for the most reliable, cost-effective 'out-of-the-box' contact center automation solution offered today," said Interactive Intelligence president and chief executive officer, Dr. Donald E. Brown.
The ICCM Best of Show awards, sponsored by ICCM and the Call Center Networking Group (CCNG), were announced Aug. 12 in a press release issued by Advanstar and posted on the Virtual Press Office Web site at virtualpressoffice.com .
The awards highlighted the commencement of the annual four-day event in which more than 100 companies participated, making ICCM the largest global gathering of contact center and customer management professionals. For more information about ICCM, visit iccm.com .
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ - News) is a global developer of business communications software for IP telephony, contact center automation, unified communications, and customer self-service. The company was founded in 1994 and has more than 1,000 customers worldwide. Recent company awards include Network World Magazine's 2003 Top 200, and Software Magazine's 2003 Top 500 Global Software and Services Companies. Interactive Intelligence employs approximately 350 people and is headquartered in Indianapolis. The company has 12 offices throughout North America, Europe and Asia. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com ; on the Web: inin.com .
This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
Contact:
Christine Holley
Director, Market Communications
Interactive Intelligence Inc.
+1 317.715.8220
christine.holley@ININ.com |
