Net2Phone -- Transitioning to an IP World
November 30 - December 1, 2004
The Canadian Institute
Transitioning to an IP World Conference
The Sutton Place Hotel
Toronto, Canada
Speaking:
Paul Childers
Vice President, Business Development, Americas
"Structuring Service Level Agreements (SLAs) to Maintain Quality of Service and Improve Client Service"
Tuesday, November 30, 2004
3:30 -- Structuring Service Level Agreements (SLAs) to Maintain Quality of Service and Improve Client Service
Paul Childers
Vice President
Business Development — The Americas
Net2Phone
-- Establishing quality of service (QoS) levels and benchmarks for VoIP calls
-- Clearly defining the scope of the SLA: definitions and responsibilities
-- What typical terms and conditions are features of service specific VoIP SLAs?
-- Migrating and managing customer expectations regarding QoS for VoIP
-- Managing contention ratio issues
-- Who maintains the network infrastructure and ultimately guarantees QoS?
-- Managing bottlenecks in servers and the backbone: is there sufficient bandwidth in the LAN to handle the increase in packet data?
-- Assessing the effectiveness of SLAs: negotiation and enforcement provisions
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canadianinstitute.com
VoIP Summit
Date: Nov 30, 2004 - Dec 01, 2004
Venue: Sutton Place Hotel Toronto, Canada
Organizer: Canadian Institute
Event Information
The transition to IP is taking place aggressively across Canada. Within the past few months each major carrier in Canada has announced roll-out of IP based services and networks. It is clear that IP will not wait for the regulatory issues under discussion at the CRTC to be resolved. Yet critical questions remain, the answers to which may have enormous impact on how IP deployment strategies will continue to evolve and how this will affect Canadians' access to competitively priced voice and enhanced IP services. The Canadian Institute’s VoIP Summit: Transitioning to IP will provide you and the North American communications industry, with a unique snapshot of how VoIP roll-out will play out in a nation with one of the highest per capita broadband deployment rates in the world. At this timely conference taking place just weeks after the CRTC issues reply comments on proceeding 2004-02 you will hear executives from all the key sectors of the industry share their opinions on vital issues including: *How IP business models are evolving at the carrier and OEM level and the impact on your business *How Canadian public policy is adapting to the broadband and the ?Everything over IP opportunity? *The latest technology and strategic developments driving IP implementation and how they are being received by consumers *The role marketing, customer care, network management and billing functions play in migrating customers to VoIP and IP services *What it all means for facilities management, access network control and the extent to which this will matter
Attendee Information
Vice Presidents, Directors, Senior Managers of: Strategic Planning, Corporate Affairs, Regulatory, Business Development, Emerging Services, IP Technology, Consumer Marketing, from: ILECs CLECs ISPs Cablecos MSOs IXCs ITSPs Enterprises And Equipment |
