Lisa:
Can you say GATEWAY??? Ordered Seagate tape drive to be
installed pre-delivery - no go. Sent tape drive 3 weeks later - failed
to contact local installation person. Another week shot. Then,
corrupted Windows program installed at factory (Big Bill's problem);
however, it took another 2 weeks to send new Windows CD.
We could not remove the old windows program, had to replace
hard drive. Another 2 weeks. Once again, local person not con-
tacted after I called them to keep this from falling thru the cracks
again. Then after installation of new hard drive (installation guy
cuts end of finger off inside of modem during installation and calls
for a bandaid while I'm having dinner with my husband, brother &
sister-in-law and bleeds his way through my bedroom, across 3
persian rugs into my bathroom (getting 2 more orientals). We stopped
the bleeding and i sent him to the hospital. After contacting Gateway
again to reconfigure we find out, much to MY surprise that they had
installed the wrong audio drivers into the system and that they had
never sent my Gateway System CD (I had the system disc but not
the CD). They promised these 2 items but told me they would be
sent REGULAR mail. I begged, pleaded, cried and threatened, but
to no avail. They assured they would be there the following day.
An impossibility from South Dakota to South Florida. 7 days later I
contacted them to say I hadn't received my parts and they informed
me that they were on backorder and wouldn't be available until
September 10. It occured to me that if they didn't have system CD's
to pack into the new systems 3 months ago, whose to say they won't
still be on backorder 3 months from now. Needless to say, I screamed, A LOT.
The next day my parts arrived via FED EX and today I was able to
get thru to Tech Support (a physical impossibility for the last few
weeks) and have everything up and running, at least temporarily.
I've spent the major part of the afternoon setting things back up.
I have spent a total of 36 hours with Tech Support in the past 3
months with the computer crashing on a regular basis. They, in
turn, have been sitting in South Dakota scratching their collective
cow-print brains. Having it to do all over again, I would buy a DELL.
And by the way, this is an abridged version of this total fiasco.
If this is what you get with the Gold Premium Service and Support
God help the other folks.
ANYBODY OUT THERE READING THIS GATEWAY?????????
I HOPE SO BECAUSE IF ALL OF YOUR CUSTOMERS HAVE THE
EXPERIENCES THAT I HAVE HAD YOU WOULD BE OUT OF
BUSINESS!!!!!!!
Love,
Pattye
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