News....
Comprehensive Customer Service Solutions That Empower Conferencing Users
BURLINGTON, Mass., Sept. 2 /PRNewswire/ -- VideoServer, Inc. (Nasdaq:VSVR), the leader in networked conferencing, today announced the immediate availability of Allegiance(SM) Support Services. The Allegiance family of technical support programs provides partners, resellers, and end- user customers with comprehensive and cost-effective technical support solutions. Allegiance Support Services enable conferencing users to benefit directly from VideoServer's technical support and conferencing expertise.
"When a CEO delivers a quarterly message to employees around the world, one must ensure that all components of the conferencing network operate as needed 100% of the time. VideoServer Allegiance Support Services empower our partners, providing the technical know-how associated with networked conferencing. We pioneered the standards-based conferencing server and we deliver the preeminent technical support services," stated John Jones, vice president of customer services, VideoServer.
VideoServer has developed specialized technical, training, and consulting services to support the planning, design, implementation and management phases of videoconferencing services. Styled as competitive packages tailored to fit the most demanding environments, the Allegiance programs offer complete service solutions to exceed the needs of every client.
VideoServer Allegiance Support Services start at an annual price of $1,500 per multimedia conference server for the basic program. Additional packages are available and prices will vary. Allegiance Support Services are available immediately from VideoServer. The Customer Service Department can be reached by telephone in the United States at 617-505-2400, in the United Kingdom at 011-44-1344-407020 or by email at customer-service@videoserver.com.
About VideoServer
VideoServer, Inc. (Nasdaq: VSVR) is the leader in networked conferencing, providing hardware and software networking solutions for multipoint and multimedia conferences, enabling users to communicate over a variety of networks and allowing them to interact as a group. The company's Multimedia Conference Server (MCS) products provide multipoint conferencing, as well as applications for conference control, network management and bandwidth management. The company is extending its technology to offer easy connectivity of existing and new conferencing solutions, expected to enable wide deployment of real-time conferencing to the desktop and over corporate networks and the Internet. VideoServer sells its products to leading suppliers and integrators of videoconferencing equipment, telephone carriers, conferencing service providers, network equipment companies, computer companies and others.
Substantially all traditional videoconferencing vendors OEM or resell VideoServer's equipment, including PictureTel, VTEL, TANDBERG, British Telecom, VCON, Fujitsu, Mitsubishi, Sony, Panasonic and SAT. Telephone carriers and others providing conferencing services using the company's products include AT&T, MCI and Sprint, each of the regional Bell operating companies, and many emerging private service bureaus. Partnerships with computer companies, including Intel and Compaq, and networking equipment companies, including Cisco Systems and Siemens/Rolm, position VideoServer to meet the needs of the evolving conferencing market.
Additional information on VideoServer and its products is available at videoserver.com. |
