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In the small chip-equipment vendor rankings for customer satisfaction, Tegal was first, followed in order by Aixtron AG, EV Group, Suss MicroTec, SEZ Group, Axcelis Technologies Inc., Unaxis Wafer Processing, Mattson Technology Inc., FSI International Inc., and Semitool Inc.
Semitool made it on the top-10 list after being in 12th place last year, according to VLSI Research. Falling off the list was SCP Global Technologies in 2005, according to Chang.
Conducted on an annual basis, the "10 Best Customer Satisfaction" ranking awards give special recognition to the suppliers that are rated highest by end users. The survey asks users of chip equipment to rate their suppliers on a ten-point scale among thirteen customer-support categories. |
